Everything you need to know about working with us - how patients arrive, what we expect from each other, and what the fees look like.
The Setup
We bring patients from the UK, Germany, and Italy who are already looking for dental treatment abroad. They find us through search, read about clinics in Tirana, and reach out. We connect them directly to you via WhatsApp - warm, inbound, already interested.
Most patients come with more than one procedure in mind. Implants alongside crowns, veneers as part of a full-mouth plan, restorative work combined with cosmetic treatment. Standalone single-treatment patients are the minority. Plan accordingly - the cases tend to be substantive.
From there it's yours - the consultation, the quote, the booking, the treatment, the logistics. We stay out of the clinical side entirely. Every patient we introduce is logged in the shared Google Sheet with the date, phone number, and ID. The clinic updates the sheet when treatment is completed and enters the invoice amount. Alba Med Health invoices monthly based on the sheet. WhatsApp is the official record of every introduction and payment.
We start with a trial. You handle a handful of leads before we put anything in writing. If it works for both sides, we formalize. If not, we part ways cleanly - no hard feelings, no obligations.
Responsibilities
"We send the patients. You take care of them."
Division of Work
Referral Fees
Our referral fee is 20% of the total patient invoice. The clinic adds 20% to their standard rate when quoting referred patients. The patient pays the marked-up total. The clinic keeps their full standard rate — the 20% markup on top is what comes to Alba Med Health. The clinic's margin is never touched. The clinic enters the total patient invoice in the shared sheet and the fee calculates automatically.
Multi-treatment patients are billed per item, totaled as a bundle. Root canal is only included when it's part of a larger treatment plan - never as a standalone.
The clinic quotes their standard rate + 20% to referred patients. The patient pays the marked-up total. The clinic keeps their standard rate completely. The 20% markup goes to Alba Med Health. Prices below reflect real Tirana market rates.
| Treatment | Clinic Standard Rate | Quote to Patient (+20%) | Alba Med Fee (20% on top) |
|---|---|---|---|
| Single Implant | €400 – €800 | €480 – €960 | €80 – €160 |
| All-on-4 — Single Arch | €3,200 – €4,000 | €3,840 – €4,800 | €640 – €800 |
| All-on-6 — Single Arch | €4,500 – €5,800 | €5,400 – €6,960 | €900 – €1,160 |
| Zirconia Crown | €180 – €250 | €216 – €300 | €36 – €50 per unit |
| E-max / Porcelain Veneer | €280 – €450 | €336 – €540 | €56 – €90 per unit |
| Hollywood Smile (10 veneers) | €2,800 – €4,500 | €3,360 – €5,400 | €560 – €900 |
| Root Canal | €150 – €290 | €180 – €348 | €30 – €58 per tooth |
| Teeth Whitening (laser) | €200 – €290 | €240 – €348 | €40 – €58 |
| Bone Graft | €300 – €500 | €360 – €600 | €60 – €100 per site |
| Sinus Lift | €320 – €800 | €384 – €960 | €64 – €160 per side |
| Any treatment | Clinic's standard rate | Standard rate + 20% | 20% of total invoiced |
The referral fee is 20% of the total patient invoice, payable on confirmed completed treatment. The clinic updates the shared sheet when treatment is completed. Alba Med Health invoices monthly from the sheet.
Real Examples — 20% of Invoice
Tracking
Both parties work from a single shared Google Sheet. Every patient introduced through Alba Med Health gets a unique ID and a row the moment they are sent to the clinic. The clinic fills in their columns as treatment progresses. At the end of the month, the sheet shows exactly what is owed - no report needed, no back and forth.
Terms
These are the terms that apply once we're working together, whether in trial or under a formal agreement. They're written plainly because we want both sides to be clear.
Clinic Requirements
We work with clinics that are set up to deliver. A patient who travels from the UK or Germany for treatment has committed real time and money. The clinics we partner with understand that and have the infrastructure to match it.
Common Questions
No fee is owed on cancelled cases — at any stage before treatment is completed. The clinic marks the row as "Cancelled" in the shared sheet and that row is excluded from the month-end total automatically. The cancellation must be documented promptly via WhatsApp.
Yes. If Alba Med made the introduction — whether by WhatsApp, phone, or any other channel — the referral fee applies regardless of how the patient subsequently contacted the clinic. The introduction date in the shared sheet establishes when the referral was made. Any patient introduced by Alba Med who receives treatment at the clinic is subject to the agreement.
The shared Google Sheet is the single source of truth. The amount the clinic enters is the amount the fee is calculated on. The WhatsApp conversation thread serves as the audit trail — all invoices, payment confirmations, and treatment details must be communicated via WhatsApp. In the event of a dispute, both the sheet and the WhatsApp record are referenced.
At the end of each month. All rows marked "Completed & Paid" in the shared sheet are totalled. Alba Med Health sends one invoice via WhatsApp for the month total. Payment is expected within 7 days of the invoice. Rows not yet updated by month end will be reconciled against WhatsApp records. The clinic cannot avoid a fee obligation by not updating the sheet — WhatsApp serves as the backup record.
No. The clinic is free to accept patients from any source. There is no exclusivity clause. The referral fee applies only to patients introduced through Alba Med Health.
Reach out via WhatsApp or email. We'll have a short conversation about your clinic, and if there's a fit we start the trial straight away - no lengthy process, no paperwork upfront.
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